Jp368 takes every member's privacy seriously. This document clearly explains how we collect, use, store and protect your personal information in accordance with Malaysian law.
All data transmitted between your device and JP368's servers is protected with industry-grade 256-bit SSL encryption technology. Your personal and financial information remains secure at all times.
JP368 has never sold, rented, or transferred members' personal data to any third party for commercial marketing purposes, and will never do so without your explicit consent.
The jp368 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are fully recognised and protected by jp368.
You have the right to access, correct or request deletion of your personal data at any time. jp368 provides a straightforward and transparent process for managing your data rights.
All deposit information processed via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX is handled through a secure payment gateway and is not stored directly on JP368's servers.
In the event of a data breach affecting your personal information, JP368 is committed to notifying you within 72 hours and taking immediate remedial action.
JP368's Privacy Commitment: We understand that your trust is our most valuable asset. This Privacy Policy is written in plain language so you know exactly how your data is handled — not buried in confusing legal jargon.
JP368 ("we", "platform") operates a website and mobile application accessible at jp368.my. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you use JP368's services.
As a Sports Betting and online casino platform operating in Malaysia, JP368 is subject to the Personal Data Protection Act 2010 (PDPA). We are committed to complying with all relevant legal requirements and take the privacy of every member seriously.
By using the jp368 platform — whether to bet on Malaysia Super League matches, play slots, enjoy Live Casino or any other service — you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request deletion of your data.
Jp368 collects only the information genuinely necessary to provide you with a quality and secure service. The categories of information we collect are as follows:
| Data Category | Sample Information | Requirement |
|---|---|---|
| Identity Information | Full name, identity card number (MyKad), date of birth, gender | Mandatory – KYC identity verification |
| Contact Information | Malaysian phone number, email address, residential address | Mandatory – account communications |
| Financial Information | Bank name, Malaysian bank account number, transaction history | Mandatory – processing of deposits & withdrawals |
| Usage Data | Game history, betting logs, login timestamps | Automatic – security & improvements |
| Technical Data | IP address, device type, web browser, operating system | Automatic – system security |
| Communication Data | Live chat records, support emails, feedback | Optional – service improvement |
Important Note: JP368 does not directly request or store credit/debit card information. All payments are processed through secure third-party payment gateways such as Touch 'n Go eWallet, GrabPay, DuitNow and FPX.
JP368 collects your personal information through the following methods:
Jp368 uses collected personal information solely for legitimate purposes directly related to the provision of our services. The primary purposes are:
Legal Basis for Data Processing: jp368 processes your personal data only on the basis of contractual necessity (to provide our services), legal obligation (PDPA compliance and financial regulations), and the platform's legitimate interest in preventing fraud and ensuring security.
JP368 does not sell, rent or trade members' personal information to any third party for marketing purposes. However, in certain limited circumstances, your information may be shared with the following parties:
⚠️ All third parties who receive JP368 member data are bound by strict confidentiality agreements and are prohibited from using that data for any purpose beyond what is specified in their agreement with JP368.
Jp368 continuously invests in the latest security infrastructure to ensure members' personal data is protected at all times. The key security measures we have implemented are:
While JP368 takes all reasonable precautions, no online security system can guarantee 100% absolute protection. You are also responsible for keeping your account password secure and for not sharing your login credentials with anyone.
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data held by JP368:
To exercise any of the above rights, please contact our privacy team at privacy@jp368.my or via live chat. We will process your request within 21 business days in accordance with Malaysia's PDPA requirements.
Please note: Some data deletion requests may not be fully fulfilled if JP368 still has a legal obligation to retain certain records — for example, financial transaction records required under Malaysia's anti-money laundering laws.
JP368 uses cookies and similar tracking technologies to enhance the user experience on our platform. The types of cookies we use are:
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the JP368 platform. For more information, please refer to your web browser's Help section.
JP368 retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period |
|---|---|
| Active account data (name, contact details, identity) | For the duration of the active account + 7 years after closure |
| Financial transaction records | 7 years (as required by Malaysian law) |
| Game and betting logs | 3 years from the date of transaction |
| Support communication records | 2 years from the date of interaction |
| Technical data (IP logs, sessions) | 90 days |
| KYC Documents | 7 years after account closure |
Once the applicable retention period has lapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.
The jp368 platform is intended for adult users aged 18 and above only. jp368 does not knowingly collect any personal information from individuals under the age of 18.
Should we discover that personal information belonging to a minor has been collected without the knowledge of a parent or legal guardian, we will take immediate steps to delete that information and close the account in question.
⚠️ If you are a parent or guardian and believe your underage child has registered on JP368, please contact us immediately at support@jp368.my so that we can take immediate action.
Jp368 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new Malaysian legal requirements, or technological developments. The "Last Updated" date at the top of this page will always reflect the most current version.
For significant amendments that affect how we process your personal data, jp368 will notify you via an in-account notification or email to your registered address at least 14 days before the amendment takes effect.
Your continued use of the JP368 platform following the posting of any amendments to the Privacy Policy constitutes your acceptance of the revised policy.
If you have any questions, concerns or complaints regarding jp368's Privacy Policy or the way we handle your personal data, please contact us through the following channels:
The JP368 privacy team will respond to your enquiry within 3 business days. For more complex complaints relating to data rights, please provide complete information so we can process your request efficiently and accurately.
If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital Malaysia.